Shipping policy
Baller District — Shipping Policy
At Baller District, we are committed to providing a smooth and reliable shopping experience from the moment you place your order until it arrives at your door. Please review our Shipping Policy below.
1. Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays.
If we experience a high volume of orders, processing or shipment may be delayed by a few days. Please allow additional transit time for delivery. If there is a significant delay, we will contact you by email.
2. Size Changes
If you need to change the size of an item, please contact us within 24 hours of placing your order and provide your order number and final requested size.
Size-change requests submitted after the 24-hour period cannot be accommodated because order processing and procurement may have already begun. Please review your selected size carefully before placing your order.
3. Shipping Rates and Delivery Estimates
Free Standard Shipping
Estimated delivery time: 7–15 business days
Delivery times may vary depending on your location. Delays may occasionally occur due to factors beyond our control, such as customs inspections, carrier delays, or weather conditions.
4. Shipping Confirmation and Order Tracking
You will receive a shipping confirmation email once your order has been dispatched. This email will contain your tracking number.
Tracking information will usually become active within 24 hours after dispatch.
5. International Shipping
We offer worldwide shipping. Any applicable international shipping fees, customs duties, or import taxes will be displayed at checkout or charged upon delivery, depending on the regulations in your country.
6. Customs, Duties, and Taxes
Baller District is not responsible for customs duties, import taxes, or other charges applied to your order. All such charges are the customer’s responsibility.
7. Damaged or Lost Products
Baller District is not liable for products damaged or lost during transit.
If your order arrives damaged, please contact the shipping carrier or our customer support team immediately to file a claim. Please keep all packaging materials and damaged items until the claim has been submitted.
8. Missing Packages
If your tracking information shows that your package has been delivered but you have not received it, please allow 24–48 hours, as packages may occasionally be marked as delivered prematurely.
If you have still not received your package after this period, please contact our customer service team at info@ballerdistrict.com. We will do our best to assist you in locating the shipment.
9. Returns Due to an Incorrect Address
If a package is returned because the customer provided an incorrect or incomplete address, we will contact the customer to arrange reshipment. Additional shipping charges may apply.
Please ensure that all shipping information is complete and accurate before confirming your order.
10. Contact Us
If you have questions or concerns regarding this Shipping Policy, please contact Baller District at:
Email: info@ballerdistrict.com